top of page

the departments of the Association of Poinciana Villages

QUICK LINKS

APV_community_logo TREE ONLY.png
Communications
3 buildings.png

POINCIANA COMMUNICATIONS

KEEPING THE RESIDENTS OF POINCIANA WELL INFORMED

Keeping the residents of Poinciana informed is an important core value that The Association of Poinciana Villages takes very seriously. We keep our residents informed in many ways including this website:

THE POINCIANA PIONEER

       A monthly newspaper delivered to every home in Poinciana keeping to updated as to what has, is, and going to happen in Poinciana. Published every month on or around the 1st, this newspaper is available to pick up at every building within the APV. In addition there is an online version of the current and past editions of the Pioneer.  CLICK HERE FOR E-PAPER

EMAIL SERVICE

       APV Email service is the very best way to stay informed of everything Poinciana. From Events and Activities to information regarding understanding your HOA. APV Email services is, in addition the source in which Polk and Osceola counties know they can get information to Poinciana residents quickly and accurately.  During weather Emergencies APV Email passes on all important information for your safety and well being. sign up today by texting APV to 42828

TEXT ALERTS

           Text Alerts, will remind you of upcoming fabulous events and activities presented  to the community through our LifeStyle program. This is you perfect "on the go" way of staying in touch with the happenings in Poinciana. Sign up today in the pop-up that appears on this website.

SOCIAL MEDIA 

           APV Communications is very active on both Facebook and Instagram. These are the places you'll find Photo Albums of our major events. Registration links for events and a whole lot more.

like us, share, and follow APV on Social Media! Facebook and Instagram 

 

THE COMMUNITY COMMUNICATIONS COORDINATOR

IS AVAILABLE MONDAY THRU FRIDAY FROM 8:30 AM UNTIL 5:00 PM.

THE OFFICE IS LOCATED INSIDE THE ADMINISTRATION OFFICE AT

401 WALNUT STREET POINCIANA, FL 34759

BY PHONE: 863-427-0900 EXT 107 

BY EMAIL trish.moore@fsresidential.com

To submit suggestions or to report a broken link please email the above address.

Untitled design (12).png
Design Control Board
DCB COMMUNITY AWARENESS.jpg

CLICK ABOVE FOR THE COMMUNITY AWARENESS BOOK EXPLAINING THE PURPOSE OF THE DESIGN CONTROL BOARD AND HOW IT WORKS

​INCLUDING  colors for

  • MAIN  

  • ACCENTS

  • TRIM  

  • DRIVEWAY  

  • FENCE

Paint Cans_edited.png

design control board
2190 Marigold Ave.,  Poinciana, FL 34759863-427-0900 ext. 125
OPEN 8AM TO 5PM M-F

Keeping Poinciana in Balance

What is its Purpose

The Design Control Board consists of  a board of Poinciana homeowners who volunteer their time to meet twice every month to discuss applications and possible changes in allowable designs. This department is an important part of keeping your property values as high as possible while allowing homeowners to express their own individuality. This balance of control prevents unsightly buildings, fences, etc. from being built, while keeping a wide range of house colors and designs that compliment each other in the neighborhood. The meetings are open to homeowners and are held in the APV Administration Office at 401 Walnut Street, Poinciana FL 34759. For questions or to obtain the date and time of the next meeting, please call 863-427-0900 ext. 125

Neglecting to apply for a permit will result in a violation and the possible request to remove unapproved project. 

When is it necessary to request a permit? 

The general rule is that you should request a permit whenever you are changing anything to the exterior of your home. With the exception of general landscaping, changes need to be reported to and permitted by the Design Control Board. When in doubt if a permit is needed you should always call and ask first. You can reach the office by dialing 863-427-0900 ext. 125.  EMAIL COMPLETED FORMS TO: dcbpoinciana.fl@fsresidential.com   The general turn-around time is 30 days from day of request acceptance. 

For the Following:

  • Additions

  • Basketball hoops

  • Outside clothes drying

  • Deck

  • Garage Screen Door

  • Detached Garages

  • Dog Pen

  • Driveway, Walkway, Patio

  • Dumpster or Pod

  • Storage Tank or Generator

  • Fence

  • Greenhouse

PLEASE ALLOW 30 DAYS FROM DAY OF SUBMISSION BEFORE INQUIRING ABOUT PERMIT APPROVAL.

YOUR APPROVAL WILL BE SENT VIA USPS WHEN COMPLETED.

After that time has passed or you have any questions or concerns you may inquire at 

dcbpoinciana.fl@fsresidential.com

OR CALL 863-427-0900 EXT. 125

v8.jpg

LINKS

ALL REQUESTS OR QUESTION REGARDING PERMITTING OR TO SUBMIT A COMPLETED FORM

SEND TO:

dcbpoinciana.fl@fsresidential.com

OR CALL 863-427-0900 EXT. 609

PLEASE ALLOW 30 DAYS FROM DAY OF SUBMISSION BEFORE INQUIRING ABOUT PERMIT APPROVAL.

YOUR APPROVAL WILL BE SENT VIA USPS WHEN COMPLETED. 

IMG_1194.jpg

THE COMMUNITY SERVICE CLERKS

Are there to assist you in anyway possible to cure any issues that may put you in violation of APV's Deed of Restrictions. The door to the Benny G Community Service Building is open Monday through Friday from 8AM through 5PM. 

In addition the CSD Staff is highly involved in our Poinciana Beautiful Program, which awards one home in every Poinciana Village as "Home of the Year" at the annual Poinciana Beautiful Homeowners Award gala in January every year. For more information regarding this yearly incentive to honor homeowners that take special pride in the beauty of their home and their community please CLICK HERE.

Community Service Department

Copy of Poinciana Beautiful 2021 (2).png

COMMUNITY SERVICE DEPARTMENT (CSD)
2190 Marigold Ave.,  Poinciana, FL 34759863-427-0900 ext. 125
OPEN 8AM TO 5PM M-F

Keeping Poinciana Beautiful

What is its Purpose

The Community Service Department is provided to help residents stay within the Deed Restrictions of Poinciana, keeping Poinciana a community that people are proud to call home. This ensures that property values of each and every home stay as high as possible in todays market.

Important Things to Remember

If you happen to receive a letter from  CSD Don't panic! the first notification is just a friendly reminder, letting you know that there is a problem that you need to address.

  • You have 10 days to take care of it before you receive an actual citation

  • . Once you have taken care of the issue. You can take a picture and send it to 

  • If you have a reason that you cannot take care of the issue within the 10 days simply let CSD know by the above email or by stopping by the office and talking to a CSD Clerk. All reasonable requests will be considered to extend the 10 day time frame. Our knowledgeable CSD Clerks are there to help you any way they can. 

BELOW IS AN E-BOOK THAT EXPLAINS THE VIOLATION,  CITATION  AND FINING PROCESS IN DETAIL. PLEASE CLICK ON THE BOOK TO UNDERSTAND VIOLATIONS AND THE PROCESS.

Understanding Violations.jpg

TO SUPPLY PROOF THAT A VIOLATION HAS BEEN SATISFIED

SEND PICTURES TO 

associationofpoinciana.communityservice@fsresidential.com

TO REPORT A VIOLATION 

or for

 QUESTIONS REGARDING VIOLATION NOTICES

EMAIL ADDRESS ABOVE

PHONE 863-427-0900 EXT. 127

csd truck.png

THE COMMUNITY SERVICE OFFICERS

Patrol the streets and roads of Poinciana making certain that the Deed of Restrictions is being honored. The officers are not allowed to enter your property. They stay in the roadway to do their documentation. If an infraction is seen from the roadway they will take a picture of the infraction and return it to the office. In addition, this division is a main contributor of addresses to properties that meet and exceed  maintenance and are eligible for  a chance to win Home of the Year at our yearly "Poinciana Beautiful Awards."  Community Service vehicles all have the APV logo and the words "Community Service" on them. if there is no APV Logo on the vehicle it is not a Community Service employee or vehicle.

TO SUPPLY PROOF THAT A VIOLATION HAS BEEN SATISFIED SEND PICTURES TO 

associationofpoinciana.communityservice@fsresidential.com

 

 

TO REPORT A VIOLATION 

or for

 QUESTIONS REGARDING VIOLATION NOTICES

EMAIL ADDRESS ABOVE

PHONE 863-427-0900 EXT. 127

Community Service
Public Works

MOWING

DRAINAGE

PARKS

BUILDING MAINTENANCE

EQUIPMENT MAINTENANCE

BEAUTIFICATION

                Public Works Department             

2200 Marigold Ave. Poinciana Florida 34759
863-427-0900 EXT 201
OPEN 7AM TO 4PM M-F

Maintaining Your Community

THE POINCIANA PUBLIC WORKS DEPARTMENT works tirelessly to maintain Poinciana not only in appearance but in safety.

There are many divisions in this department. Not one any more important than the other.

DIVISIONS OF PUBLIC WORKS

  • Park Maintenance

    • Maintaining and repairs to all of our parks and playgrounds owned by APV​

  • Mowing Team

    • Mowing of all roadways and common areas in Poinciana​

  • Drainage Team

    • Cleaning, dredging, and maintenance of drainage in Poinciana​

  • Landscaping and Beautification Team

    • Detailed planting and caring for all common areas in Poinciana​

  • Building Maintenance Team

    • The exterior and interior cleaning and maintaining of all buildings in Poinciana​

  • Equipment Maintenance Team

    • General maintenance and repairs of equipment and machinery owned by APV.​

Estoppels

             The Estoppel Department        

401 Walnut Street, Poinciana, FL 347589
863-427-0900 Ext. 104 and Ext. 112 
PROVIDING CONFIDENCE WHEN BUYING AND SELLING IN POINCIANA

Why do you need an Estoppel Statement when you sell

An estoppel letter lets the seller fully disclose any problems or expenses with their property before they sell. The letter also provides the seller with an opportunity to reconcile any outstanding balances with the association.

The Estoppel Office is one of the Busiest offices of APV

The knowledgeable staff in APV's Estoppel Office research and prepare estoppel statements for any property in Poinciana before any purchase transpires, safeguarding the buyer as well as the seller from any financial surprises that may come after the transaction.

A timely and accurate Estoppel for closing day is extremely important.  APV Estoppel Departments knows this, which is why it is vital that you read the instructions and fill out the APV Estoppel request form completely and accurately before submitting.

This avoids any delays on closing day.

Generally estoppels are requested by the closing or title company, and can be requested as a general request or a rush request.

TO REQUEST AN ESTOPPEL PLEASE READ INSTRUCTION AND EMAIL COMPLETED REQUEST WITH PAYMENT 

estoppel.apv@fsresidential.com

Zurielis.Pagan@fsresidential.com

Dulce.Maestrey@fsresidential.com

 EMAIL COMPLETED ESTOPPEL REQUEST

WITH PAYMENT TO

estoppel.apv@fsresidential.com

Zurielis.Pagan@fsresidential.com

Dulce.Mastrey@fsresidential.com

If preferred you can mail to:

 

Estoppel APV Offices

401 Walnut Street

Poinciana, FL 34759

Our Goal...

LifeStyle of Poinciana
a division of the Association of Poinciana Villages

397 Marigold Avenue, Poinciana, FL 34759
863-427-0900  
Serving the residents of Poinciana with engaging and exciting events and activities to enhance the lifeStyle of our homeowners and provide memories to last a lifetime

The LifeStyle Program was brought to Poinciana in 2016 right after the dedication of the Victory Pool and the new buildings of the Poinciana Activity Campus.

There are 5 Grand Events that happen annually

The Poinciana Beautiful Homeowners' Awards Gala

  • The last Saturday of January

The Spring Fest and Egg Hunt

  • Saturday before Easter

The Fireworks Spectacular

  • Week before July 4th

Trunk or Treat and Harvest Fest

  • Saturday before Halloween

Christmas Parade and Celebration

  • 2nd Saturday in December

In addition to planning great Events and Activities, Lifestyles oversees the following:

  • All Indoor and Outdoor Rentals

  • Pools

  • Concession Stands

  • Clubs and Organization Space 

  • Lifestyle staffing and attendants

LifeStyle Points of Contact

863-427-0900

LifeStyle Manager - Ext. 506

LifeStyle Supervisor - Ext. 704

LifeStyles Coordinator - Ext. 301

Rental Assistance - Ext. 501

Our Grand Events

LifeStyle of Poinciana
bottom of page