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The following utility companies service both Osceola and Polk Counties Residents of Poinciana



Water and Sewer

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Duke Energy services both counties for all your energy needs. Simply click on the logo above to visit Duke Energy's very informative website.

Duke Energy offers:

  • Free energy audits

  • Online bill pay

  • Energy management

  • Home Energy Improvement program

  • Safety and preparedness

  • And much more

For power outages call 800-228-8485


Customer Service

  • Hearing or Speech Impaired (TTY or TDD Relay Service)711

  • Business 877.372.8477

  • Home 800.700.8744

Toho Water Authority takes care of water and sewage in both counties. You can click on the logo above to link to the website, which has a vast amount of information. 

Toho Water Authority recommends that you call them before contacting a plumber for anything that has to do with outside water or sewage.

Customer Service

Call 407-944-5000 or email



TV and High-speed internet services

All homes in the Association of Poinciana Villages are equipped with TV Service and High Speed Internet provided by Spectrum.

The cost of this service is currently $57.87 per month and is included in your monthly APV Assessments.

The Package Includes 

  • Spectrum TV® Platinum: TV Select, Digi Tier 1 and Digi Tier 2  (200 plus channels)

    • 2 FREE Spectrum Receivers  

    • 1 FREE Digital Video Recorder (DVR)

    • Free Spectrum App allowing streaming on all devices

    • 50,000 On Demand Programs 

  • Spectrum  Internet Ultra® 

    • 400Mbps x 20Mbps

    • In home Wi-Fi equipment, 1 Modem and Router 

New Homeowners please call the customer care line below to order your equipment. You will be given the opportunity to add services to your account. NOTE: Any services you add above the Bulk Package described above will be billed to you by Spectrum and you will pay  for the upgraded services only to spectrum.  Monthly Assessment pays for the package described above only. 

All Service Issues or connecting issues please call the number below. APV can not assist you with service issues or outage issues. 


Customer Care Center

1 855 326 5115

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