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Our Mission Statement
The Association of Poinciana Villages and FirstService Residential are committed to delivering exceptional service and solutions, that enhance the value of every property and lifestyle of every resident of Poinciana.
BULK SERVICES IN POINCIANA
(included with your assessments)
Bulk Services
Spectrum TV® Platinum
o 2 Spectrum Receivers.
o Digital Video Recorder (DVR)
o Spectrum App to stream on any device in home or on the go
o 200+ Channels available
o Over 50,000+ movies, shows and Primetime Favorite On Demand Titles
o Free HD
o Exclusive Local Channels (Orlando)
o FREE Internet modem and router.
o FREE Security Suite.
o Unlimited bandwidth with no data caps.
o 600Mbps / 20Mbps with in-home Wi-Fi
o Free Award Winning Anti-Virus software
o Top Performing Internet provider delivering more speed, more consistently
o The speed you need with the reliability you can trust
Spectrum Internet® Ultra
*In February 2021 the Board of Directors entered into a bulk cable and internet contract with Spectrum Community Solutions. This contract includes every home in Poinciana having the cable and internet services described above, for the low price of $59.61 per month per home. This new amenity is provided for every property in Poinciana that includes a home. This is not an optional service, it is part of your amenities in Poinciana and is included in your yearly assessments. In 2022 this charge was included in yearly assessments to be paid to the Association of Poinciana Villages by each homeowner in a convenient monthly payment. Your total assessment for 2025 is $90.00 per month. For landlords information cable services alone for 2025 is $59.61
IMPORTANT
For the calendar year of 2025 this amount, $90.00, is due the 1st of every month and will incur a $25 late fee if not paid by the 15th, in addition, the first month past due will incur a $25.00 demand to pay. After the first 30 days of delinquency, your account will be sent to collections without further notice.
Initial Notification Letter to the homeowners sent to all homeowners by USPS
Channel Line Up 250 plus
This fabulous line-up was made exclusively for Poinciana Residents
Orlando service
BULK SERVICES ARE NOT AN OPTIONAL AMENITY AND ARE INCLUDED IN THE HOA ASSESSMENTS OF EVERY HOMEOWNER IN POINCIANA.
Under very limited circumstances you may be able to opt out of the bulk services that are included in your assessments. Please click on the Optout application link below to view the circumstance for eligibility requirements click below for more information
Send all optout documentation to apv.spectrum@fsresidential.com.
Or drop off or mail completed application and documentation to the
Mary Jane Arrington Gymnasium Building
625 Country Club Drive
Poinciana, FL 34759
Incomplete optout applications will not be considered.
Be certain to read qualifications and instructions completely before sending and attach all needed documentation.
landlord/ management company information
THINGS TO CONSIDER
REGARDING BULK SERVICES
AND RENTAL HOMES
Thing to consider when renting your home in regards to Bulk Services.
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If you, as the owner, call to activate services for the property.
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You will be responsible for the equipment that comes free with the service, and possibly extra services and features that may be ordered at that rental address by your tenants.
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If you wish to avoid this responsibility.
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Tenant should call to order equipment and possible extra features or services in their name.
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If you change tenants
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make certain former tenants have canceled their services and returned equipment.​
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If new tenant has issues opening a new account
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they must deal with Spectrum directly. APV can not assist. If it is an issue of old tenant not closing account before leaving. Then you may have to intervein to verify you have new tenant.
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Again, unless you set up the activation for former tenant you are NOT responsible for equipment, or the bill.
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If you follow the suggestions above, your only responsible in regards to Bulk Services would be to pay your assessments on time, to APV.
Please Note
THE ASSOCIATION
OF POINCIANA VILLAGES'
ROLE IN YOUR BULK SERVICES.
APV is the payer of your account. In other words homeowners pay APV with their assessments and APV in turn uses a portion of that money to pay your Bulk Services. One of the reasons for the huge savings you experience with these services is that the carrier (Spectrum) save money not billing 27,000 homeowners. They bill APV monthly and APV in turn pays the carrier (Spectrum) one payment monthly. In addition this is why it is so important to pay your assessments promptly every month.
APV is not a cable/internet provider and can not take care of technical issues, nor can we refund for disrupted services. The money you have paid has been sent to Spectrum to cover your bill.
APV and its Board of Directors are proud of the Bulk Service contract that has resulted in saving residents of Poinciana for all their home entertainment services.
Tenant
information
NEW RESIDENTS OF POINCIANA
TO ACTIVATE YOUR SERVICES WITH SPECTRUM AND RECEIVE EQUIPMENT THAT COME FREE WITH SERVICE
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Call 1-800-892-4357​
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This account will be in your name, and unless you order addition Services and or equipment, your bill will remain $0.00 every month.
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Explain that you are calling to order equipment and to begin your bulk services in Poinciana.
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​Ordering additional equipment or programing.
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​Any Services and programming that you may order above what is offered in your bulk service package i.e. phone, premium channels etc. will be billed by Spectrum directly to you, and paid for by you, to Spectrum.
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ALL equipment is your responsibility whether you are owner or tenant. Tenants: when you move please return your equipment to Spectrum even if you are relocating to another home here in Poinciana.
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You, the tenant, will be responsible personally for this equipment, and for closing your account and if not done you will be billed by Spectrum.
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If you have TECHNICAL issues with your service,
DO NOT call APV
CALL
1-800-892-4357
NON TECHNICAL CUSTOMER SERVICE NUMBERS
Spectrum Customer Services Support number is: 1 (800) 892-4357
Bulk Services Support “owner only” number is: 1-(877) 647-7732
Bulk Services Support “resident” number is: 1-(833) 649-7328
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