In 2013, FirstService Residential was contracted to manage the daily operations of the homeowners association, under the direct supervision of the Board of Directors. At that time, Mark Maldonado, LCAM a Poinciana homeowner, was appointed General Manager and he remains in this role today. Mark is dedicated to Poinciana and determined  to do his best in making it the best place to live in Florida.  FirstService Residential is proud to remain contracted with the Association of Poinciana Villages to continue to implement the decisions of the Board of Directors. 

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Within the first five years FirstService Residential managed the Association of Poinciana Villages they successfully formed partnerships with the Osceola County Commissioners, resulting in a nearly $10.5 million renovation of Vance Harmon Park and the construction of The Mary Jane Arrington Gym, the Aquatic Center and, the Amphitheater. In addition, management has secured numerous federal and county grants for the improvements and building of community parks in Poinciana. They implemented and oversaw the building of Poinciana's highly-anticipated Victory Pool, Poinciana's first community pool, renovations to the APV Fitness Center and the building of Poinciana Community Center, all becoming the Poinciana Activity Campus. Additionally, FirstService Residential introduced the LifeStyles program to enhance the community with the planning  and execution of events and activities that all residents of Poinciana can participate in and enjoy.