the departments of the Association of Poinciana Villages

quick links

Poinciana's Communications Department

Keeping the Residents well informed 

Keeping the residents of Poinciana informed is an important core value that The Association of Poinciana Villages takes very seriously. We keep our residents informed in many ways:

First and foremost, the administrative offices of the Association host an open door policy. This means that any homeowner or resident in Poinciana can come to the office to ask questions, request assistance, or receive help understanding the workings of a homeowners association as large as Poinciana Villages.​ If a resident would like to speak to an individual staff member, they can stop by to see if that staff member is available or schedule an appointment. 

 

Second, the Poinciana Pioneer is the official newsletter of Poinciana and is used as a formal notification of important information. For example, the Pioneer regularly includes important changes to existing policies, notices for  voting, dates of meetings such as Board of Directors , Community Awareness and Crime Watch. The Poinciana Pioneers is distributed on the 1st and the 15th of each month. The first edition is delivered by Sun Publishing distribution department to all 27,000 homes in Poinciana. The second edition is placed in all the community buildings and also some key places throughout Poinciana. In addition, the Pioneer can be read online by clicking HERE to access the virtual edition.

Third, the email system is set up to keep everyone well informed of everything that is happening in Poinciana. We have over 5,000 subscribers to the email system, but with well over 100,000 we need more of you to sign up so that you are always receiving important information.  This is especially critical when major weather events are announced for our area.  In those cases, we will email out information to keep you safe before and after the storm. 

The Communications Department also keeps social media updated with current events and news. The Association of Poinciana Villages has a Facebook page and an Instagram account. See the links in the footer to view, like, and follow us on social media. 

This department also is in charge of updating this website with changes. If you should ever find a broken link or have a problem with the website, please contact the email address below.

 

THE COMMUNITY COMMUNICATIONS COORDINATOR IS AVAILABLE MONDAY THRU FRIDAY FROM 8:30 AM UNTIL 5:00 PM. THE OFFICE IS LOCATED INSIDE THE ADMINISTRATION OFFICE AT 401 WALNUT STREET POINCIANA, FL 34759

BY PHONE: 863-427-0900 EXT 107 

BY EMAIL trish.moore@fsresidential.com

You can find electronic versions of the Poinciana Pioneer on our digital  library page on this website or by clicking on the incon below.

Our Many ways to stay informed
poincian pioneer logo.jpg

Official News Paper for the residents of Poinciana

The Design Control Board

 
What is the purpose of the Design Control Board ?

The Design Control Board consists of Poinciana homeowners who volunteer their time to meet once every month to discuss applications and possible changes in allowable designs. This department is an important part of keeping your property values as high as possible while allowing homeowners to express their own individuality. This balance of control prevents unsightly buildings, fences, etc. from being built, while keeping a wide range of house colors that compliment each other in the neighborhood. The meetings are open to homeowners and are held in the Community Service Offices at 2190 Marigold Avenue, Poinciana FL 34759. For questions or to obtain the date and time of the next meeting, please call 863-427-0900 ext. 609

When is it Necessary to request a permit? 

The general rule is that you should request a permit whenever you are changing anything to the exterior of your home. With the exception of general landscaping, changes need to be reported to and permitted by the Design Control Board. When in doubt if a permit is needed you should always call and ask first. You can reach the office by dialing 863-427-0900 ext. 609

HomeOwner Forms
2020
2020 RESIDENTS FORM
2020 SIGNAGE FORM
2020 HOME BUILDERS FORM
2020 COMMERCIAL BUILDERS FORM

Poinciana Beautiful Home of the Year 2019 Village 8

Design Control Board Criteria
design control board SIGNAGE CRITERIA
Design Control Board Approved gazebo designs

The Community Service Department

2190 Marigold Ave.,  Poinciana, FL 34759
863-427-0900 ext 609
The Community Service Department is provided to help residents stay within the Deed Restrictions of Poinciana, keeping Poinciana a community the people are proud to call HOME
The Poinciana Community Service Department Has 2 Divisions.
It's Purpose
 

One is the community service officers who patrol the streets and roads of Poinciana making certain that the Deed of Restrictions is being honored. The officers are not allowed to enter your property. They stay in the roadway to do their documentation. If an infraction is seen from the roadway they will take a picture of the infraction and return it to the office. In addition, this division is a main contributor of addresses to properties that meet and exceed  maintenance and are eligible for  a chance to win Home of the Year at our yearly "Poinciana Beautiful Awards."  Often times you will also see the community service vehicle along the roadways picking up litter. Community Service vehicles all have the APV logo and the words "Community Service" on them.

The other division is the office personnel. This staff is on hand to help any resident clear up a violation. Staff also takes reports from residents if they see problems in the community. In addition, they send out letters to residents regarding violations.  It is their mission to assist all residents in a professional and friendly manner.

If ever you have a question regarding the deed of restrictions, the staff at the community service department are there to offer their assistance.

                Public Works Department             

 
2200 Marigold Ave. Poinciana Florida 34759
It's Purpose

The Public Works Department is a dedicated team whose main goal is to maintain and keep Poinciana looking the best that it can be.

The Association of Poinciana Villages' Public Works Department is the largest of the three divisions. These men and women work in some extreme temperatures during the year. They cover 180.85 miles of roadways and maintain 134 miles of versa ditching.

 

Public Works consists of many departments:

Park Maintenance

Mowing Crew

Drainage Crew

Landscaping and Beautification Team

Maintenance Crew 

Equipment Maintenance Team

             The Estoppel Department        

 
Pronounced es·top·pel 
Estoppel is a legal principle that prevents someone from asserting a fact that is contradictory to an already established truth.

Our knowledgeable staff members in the Estoppel Department are here to research and prepare an estoppel when requested. Estoppels are generally ordered by the closing company to safeguard the buyer and the seller.

instructions to request an estoppel
estoppel request form
possible known sub associations within APV 
How to request a certificate of insurance

        Accounting Department             

Our accounting program is operated through FirstService Residential, but staffed at the APV Administration Office. The Accounting Department is always available to answer any questions you may have regarding your account, and to speak with you should you encounter a situation that will cause a late payment. Accounting will do everything possible to assist you in a professional and understanding manner.

The Accounting Department provides a financial presentation at every Board of Director's meeting, informing our Board Members and our homeowners on the association's financial health.  

The accounting Department is located in the Administration office at:
401 Walnut Street, Poinciana, Fl 34758
Or by phone at 863-427-0900 ext. 600

Homeowners

Did you know you can pay your assessments online?

Although the Administration Office will gladly accept payment for your assessments if paying by cash, check or money order, you now have the option to pay online with a credit card, debit card, or echeck using our newly established CLICKPAY service. 

click pay instructions
 

The LifeStyles Department

The Anthony DePalma Center

395 Marigold Avenue, Poinciana FL

963-427-0900 ext 301

Lifestyle Programs  are designed to foster family unity, friendships among neighbors and to create memories to be cherished for a lifetime

Liz Wargo APV's LifeStyles Director works to develop activities and events to keep the community connected and active. All activities and events are offered to attend free of charge. For this reason LifeStyles depends on the generosity of area businesses to become sponsors of the community. To learn more about becoming a sponsor of Poinciana click here.

In addition Lifestyles is alway looking for members of the Community to  join the Heart of Poinciana Volunteers group. 

Click here for application form.

Public Works Department

2200 Marigold Ave., Poinciana, FL 34759

863-427-0900 ext. 604

Diane McGough

Public Works Director

Diane.mcgough@fsresidential.com

For questions regarding your homeowner account balance – 863-427-0900 between 8 am and 5 pm or 866-378-1009 24 hours 7 days a week.

Mary Jane Arrington Gym and Aquatic Center

625 Country Club Dr., Poinciana, FL 34758

863-427-0900 ext. 701

Administration Office

401 Walnut St., Poinciana, FL 34759

863-427-0900 

ADDRESSES

Recreation and LifeStyles Department

395 Marigold Ave., Poinciana, FL 34759

863-427-0900 ext. 501

Community Service Department / Design Control Board

2190  Marigold Ave., Poinciana, FL 34759

863-427-0900 ext. 609

APVcommunityservice@fsresidential.com

Liz Wargo

LifeStyles Director

liz.wargo@fsresidential.com

The Estoppel Department 

Find forms under the ABOUT US  tab and Estoppel

Trish Moore

Community Communications

trish.moore@fsresidential.com

Mark Maldonado-Serrano

General Manager LCAM

Eldonia Gonzales

Operations Manager

eldonia.gonzales@fsresidential.com

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The Association of Poinciana Villages is Professionally Managed by

FirstService Residential Management

To report a broken link or website questions email trish.moore@fsresidential.com